Terms of Service

By using Tahsin.ai, you agree to be bound by these Terms of Service. If you are using Tahsin.ai on behalf of a dental clinic or organisation, you confirm that you have the authority to accept these terms on their behalf. These terms apply to all users of the Tahsin.ai service, including clinic owners, practice managers, and authorised staff.

Tahsin.ai provides an AI-powered WhatsApp receptionist service for dental clinics. The service includes: • 24/7 automated responses to patient WhatsApp messages • Appointment booking and scheduling assistance • FAQ automation in Arabic and English • Lead capture and daily summary reporting • Ongoing AI training and maintenance We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice.

As a Tahsin.ai clinic, you are responsible for: • Providing accurate clinic information during onboarding and keeping it up to date • Ensuring your WhatsApp Business number is properly connected and maintained • Reviewing AI responses during the trial period and notifying us of inaccuracies • Informing your patients that AI may be used in initial communications, where required by applicable law • Complying with WhatsApp Business Terms of Service You must not use Tahsin.ai for any unlawful purpose or in any way that could harm patients or third parties.

Tahsin.ai is billed monthly. Your subscription begins after the 7-day free trial period, unless cancelled before the trial ends. Subscriptions auto-renew monthly unless cancelled with at least 7 days' notice before the next billing date. There are no long-term contracts or cancellation fees. Pricing is in UAE Dirhams (AED) and is subject to 5% VAT where applicable. Prices may change with 30 days' written notice.

Tahsin.ai retains all intellectual property rights in the service, including the AI models, software, and systems. Your clinic retains ownership of all data you provide (clinic information, services, pricing) and all conversation data generated through your WhatsApp number. You grant Tahsin.ai a limited licence to use your clinic's data solely to provide and improve the service.

Tahsin.ai is a communication and scheduling assistance tool. We are not responsible for: • Clinical advice or decisions made based on AI conversations • Patient outcomes resulting from appointment bookings made through the AI • Interruptions to WhatsApp service caused by Meta/WhatsApp platform issues • Losses arising from incorrect clinic information provided during setup Our total liability for any claim arising from use of the service is limited to the fees paid in the three months preceding the claim.

Either party may terminate this agreement at any time with 7 days' written notice. We may terminate immediately if you breach these terms, misuse the service, or fail to make payment. Upon termination, your AI will be deactivated and your data will be retained for 30 days before deletion, unless you request earlier deletion.

These terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE.

For any questions about these terms, contact us on WhatsApp: +971 54 371 9842 Tahsin.ai — Abu Dhabi, United Arab Emirates