Privacy Policy

When dental clinics use Tahsin.ai, we collect information necessary to provide our service. This includes clinic details provided during onboarding (clinic name, WhatsApp number, services offered, pricing, operating hours), and conversation data generated through the WhatsApp AI — including patient messages and AI responses. We do not collect payment information directly. Billing is handled through secure third-party providers.

We use collected information solely to operate and improve the Tahsin.ai service. Specifically: • To train and configure your clinic's AI knowledge base • To generate daily conversation summaries and reports for clinic owners • To improve the accuracy and quality of AI responses over time • To provide technical support and account management We do not sell, rent, or share your clinic's data or patient conversation data with any third parties for marketing purposes.

Patient messages received through your clinic's WhatsApp number are processed to generate AI responses and are stored securely for reporting purposes. This data belongs to your clinic. Patients interacting with your clinic's AI are communicating with your clinic's WhatsApp number. We process these messages on your clinic's behalf as a data processor. Your clinic remains the data controller for all patient interactions. We recommend that clinics inform their patients that AI may be used to handle initial communications.

All data is encrypted in transit and at rest. We use industry-standard security protocols to protect clinic and patient information. Our infrastructure is hosted on enterprise-grade cloud providers with SOC 2 compliance. Data is stored in servers located in the European Union unless otherwise agreed. UAE clinics may request data localisation options — please contact us for details.

Conversation data is retained for the duration of your subscription plus 30 days after termination, after which it is permanently deleted. Clinic configuration data (knowledge base, settings) is deleted within 30 days of account closure upon request. You may request deletion of specific data at any time by contacting us on WhatsApp.

As a Tahsin.ai clinic, you have the right to: • Access all data we hold about your clinic and its conversations • Request correction of inaccurate information • Request deletion of your data • Export your conversation data in a standard format • Withdraw consent at any time by cancelling your subscription To exercise any of these rights, contact us directly on WhatsApp at +971 54 371 9842.

We may update this Privacy Policy from time to time. When we do, we will notify clinic owners via WhatsApp at least 14 days before changes take effect. Continued use of Tahsin.ai after notification constitutes acceptance of the updated policy.

For any privacy-related questions or requests, contact us on WhatsApp: +971 54 371 9842 Tahsin.ai is operated from Abu Dhabi, United Arab Emirates.